Terms and Conditions

Effective Date: March 01, 2025

Welcome to CMS Heating and Cooling. These Terms and Conditions govern your use of our website and services. By accessing our website or engaging our services, you agree to comply with these terms.

1. Services

CMS Heating and Cooling provides residential and commercial HVAC services, including:

  • Installation, maintenance, and repair of furnaces, air conditioners, heat pumps, boilers, and air quality systems.

  • Emergency HVAC services (subject to availability).

  • Energy-efficient system upgrades and consultation.

All services are performed in compliance with Ontario’s Technical Standards and Safety Authority (TSSA) regulations and local municipal HVAC licensing requirements.

2. Pricing and Payments

  • Pricing is provided upfront based on an estimate. Final costs may vary based on additional services required.

  • All invoices are due upon service completion, unless otherwise specified in a written agreement.

  • We accept cheque, e-transfers, and other agreed-upon payment methods.

  • A deposit may be required for installations and large-scale projects.

3. Liability Disclaimer

  • CMS Heating and Cooling is licensed and insured in Ontario.

  • We are not responsible for issues resulting from pre-existing HVAC system damage, improper maintenance, third-party modifications, or failure to follow manufacturer instructions.

  • Customers are responsible for ensuring their home meets electrical and ventilation requirements for HVAC installations.

4. Warranty and Repairs

  • Our service warranties are outlined in our Warranty Information page.

  • Any unauthorized modifications to installed equipment void the warranty.

5. Compliance with Local Regulations

  • We adhere to Ontario Building Code (OBC) HVAC requirements, TSSA regulations, and Waterloo Region by-laws concerning HVAC installations and environmental safety.

6. Changes to Terms

CMS Heating and Cooling reserves the right to update these Terms and Conditions at any time. Continued use of our services indicates acceptance of any changes.

For questions, contact us at info@cmsheatingandcooling.com.

Warranty Information

Effective Date: March 01, 2025

At CMS Heating and Cooling, we stand behind our workmanship and the products we install.

1. Workmanship Warranty

  • We provide a 1-year warranty on labor for all installations.

  • If a covered issue arises within the warranty period, we will repair it at no additional cost.

2. Manufacturer Warranty

  • All HVAC equipment is covered by the manufacturer’s warranty (coverage varies by brand and model).

  • Customers must register their equipment with the manufacturer to activate the warranty.

  • Warranty coverage does not include routine maintenance or misuse.

3. Exclusions

  • Issues caused by improper use, lack of regular maintenance, electrical surges, or external damages.

  • Failure to follow manufacturer filter replacement schedules or maintenance guidelines.

  • Damage resulting from third-party repairs or modifications.

4. Warranty Service Requests

To file a warranty claim, contact us at info@cmsheatingandcooling.com with proof of service and details of the issue.

Cookies Policy

Effective Date: March 01, 2025

This policy explains how CMS Heating and Cooling uses cookies on our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve website performance and enhance user experience.

2. How We Use Cookies

  • To ensure website functionality and navigation efficiency.

  • To analyze website traffic and user interactions.

  • To improve marketing and advertising strategies (if applicable).

3. Your Choices

  • You can disable cookies in your browser settings at any time.

  • Disabling cookies may affect certain website functions.

For more details, contact us at info@cmsheatingandcooling.com.

Privacy Policy

Effective Date: March 01, 2025

CMS Heating and Cooling values your privacy and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA).

1. Information We Collect

We collect personal and non-personal information, including:

  • Personal Data: Name, phone number, email, and service address (when you book a service).

  • Transaction Information: Payment details, invoices, and service history.

  • Website Usage Data: IP addresses, device information, and browsing activity.

2. How We Use Your Information

  • To provide and schedule HVAC services.

  • To improve customer experience and communication.

  • To comply with legal and safety requirements.

3. Information Sharing

  • We do not sell or share your personal data with third parties.

  • We may share data with payment processors, warranty providers, and regulatory agencies when required.

4. Data Security

  • We use industry-standard encryption to protect your information.

  • Your data is stored securely and only accessed by authorized personnel.

5. Your Rights

  • You may request access, correction, or deletion of your personal data.

  • You can opt out of marketing communications at any time.

For privacy concerns, contact us at info@cmsheatingandcooling.com.